Frequently Asked Questions

How do subscriptions work?

All our prices are per user per month. Subscriptions auto-renew at the end of each billing period (either monthly or yearly), and apply to a single workspace. They also adjust automatically when you add or remove users in your workspace. Adjustments are always pro-rated so you'll only pay for the days actually used by your users.
Our product improves every day, with your subscription you automatically benefit from all updates that we release.

Do you have monthly and yearly billing options?

Yes, you can pay monthly or yearly. There is a discount available on yearly subscriptions. Monthly subscriptions can be canceled anytime, no questions asked. Yearly subscriptions can be canceled towards the end of the 12 months billing cycle with 14 days notice.

What happens if I add users to the Standard and Professional plan?

Added users will have access to Next Matter immediately. Fairplay: You only pay for what you use, which means that the charge for the user will be pro-rated based on the number of days left in the cycle.

What happens if I remove users from the Standard and Professional plan?

Users are deactivated immediately and won't be charged for in the next billing cycle.

Why do I have to talk to you to get started?

Next Matter is life-changing for operations and we want you to experience the full power from day 1. This is why we do a 45 minutes orientation with you personally to show you everything you need to achieve your goals with your Next Matter workspace.

I already have a CRM, ERP and or IT-Ticketing System why do I need Next Matter?

Great that you have a Sales, Finance and IT-Ticketing system already. Time to get your Operations System.

I already have a task / project manager, why do I need Next Matter?

Trello, Asana, Monday - they are great, we love them too for tasks and projects. Operations processes are something else entirely, you can read more about that in this blog post.

Do you offer consulting support?

If you require extended support on your operations automation journey we can offer support on a daily-rate basis.

You are a relatively young company, will you still be around in a few years time?

We established Next Matter with a long term vision and sustainable growth mindset. Same is true for the team and investors that are supporting us on that path to shape the future of digital work. All of our customers are using Next Matter for core processes with a long term use intention as well. Of course there is a secure full data export available at all times. So if you want to stop working with Next Matter for any reason you can rest assured that your data is available for you.

Do I need to pay for customer and supplier accounts?

Anyone who is invited to your workspace counts as a user. External access (feature that is part of our Professional plan) is free so that you can collaborate freely with your partners, suppliers and customers.

How can I pay?

We accept all major credit cards and also SEPA direct debit. Additionally, invoicing is available on the Enterprise plan.