Frequently Asked Questions

Next Matter is life-changing for operations and we want you to experience the full power from day 1. This is why we do a 45 minutes orientation with you personally to show you everything you need to achieve your goals with your Next Matter workspace.

I already have a CRM, ERP and or IT-Ticketing System why do I need Next Matter?

Great that you have a Sales, Finance and IT-Ticketing system already. Time to get your Operations System.

I already have a task / project manager, why do I need Next Matter?

Trello, Asana, Monday - they are great, we love them too for tasks and projects. Operations processes are something else entirely, you can read more about that in this blog post.

Do you offer consulting support?

If you require extended support on your operations automation journey we can offer support on a daily-rate basis.

You are a relatively young company, will you still be around in a few years time?

We established Next Matter with a long term vision and sustainable growth mindset. Same is true for the team and investors that are supporting us on that path to shape the future of digital work. All of our customers are using Next Matter for core processes with a long term use intention as well. Of course there is a secure full data export available at all times. So if you want to stop working with Next Matter for any reason you can rest assured that your data is available for you.

Do I need to pay for customer and supplier accounts?

Anyone who is invited to your workspace counts as a user. External access (feature that is part of our Professional plan) is free so that you can collaborate freely with your partners, suppliers and customers.

How can I pay?

We accept all major credit cards and also SEPA direct debit. Additionally, invoicing is available on the Enterprise plan.