Operations-intensive doesn’t mean operations chaos.
Automate complex workflows, operate better, and scale up faster with Next Matter.
No credit card required
High volume service providers
Trust their mission-critical operations with next matter
LOW-CODE / PRO-CODE WORKFLOW AUTOMATION
Recreate complex operations as tailor-fit, automated workflows – matching your business and technical requirements exactly.
Integrate your existing tech stack with custom REST API, automate steps, and eliminate data errors
Build custom actions and tools for function-specific and critical business requirements
NO-CODE WORKFLOW MANAGEMENT
Standardize manual processes in structured, clear workflows, automate orchestration, and scale-up operational performance
Activate teams, suppliers, customers and partners to complete activities automatically and in full, without extra coordination
Optimize workflows in minutes with no-code editing, to incorporate learnings on-the-fly and improve fast
ZERO-FRICTION USER EXPERIENCE
Engage everyone – employees, suppliers, customers – to complete workflow activities seamlessly
Focus on the activity at-hand with relevant data and content immediately available. That could be:
• a Team Member handling multiple work streams in parallel
• a Customer filling out a simple web form, without logging in
• a Supplier onboarding without writing a single email
Deliver on-time and in-full, maintaining transparency and accountability
REAL-TIME OPERATIONS DASHBOARD
Visualize operations end-to-end and track everything in real-time
Analyze workflow, team, and department performance with granular analytics
Safeguard compliance with standardized workflows, timestamps, retrievable audit logs, and data management
WHAT YOU CAN EXPECT
Run thousands of workflows with tens of thousands of automated steps in parallel. That’s a lot mistakes avoided.
That one-of-a-kind integration with DHL? Or was it Dunkin’ Donuts? Yes we support it, and we’ll help you set it up too.
Our Operations Experts are not your usual CS team. They’re solutions engineers with an addiction to operational excellence, and helping you achieve it.
Complex, automated workflows go-live in hours – not months. Build fast, iterate on-the-fly with no-code, and make improvements as the learnings come in.
Customer Reviews
"Our core service ops processes run on Next Matter, and coordination between HQ and field workers is now fully automated. This got rid of so much time wasted on chat.
"We couldn’t live without Next Matter - seriously! Super easy to use for everyone on the team after a short onboarding and easy to configure when we need changes."
"Next Matter automation has enabled the team to operate with greater ease and precision. In a complex process we can be confident that nothing will fall through due to human error."
"The whole team knows exactly what to do when and how. Even for complex processes. Everything is predefined and coordination is automated, so nothing falls through the cracks"
