The Next Matter Blog

Customer onboarding is a "make or break" piece of successful business operations, but so many companies fail to get it right. Why is that, and how can you fix it?

High-growth companies don't have the time for traditional BPM. Instead, here's how growth-stage teams can improve their processes faster by looking at 5 key areas.

A list of the 17 best software tools for operations teams in fast-growing businesses needing to scale their operations and see results fast.

BPM is highly relevant for businesses of all sizes. Especially for operations – the "life-force" processes of the business – a solid understanding of BPM is strongly recommended in order to help you optimize your processes and scale your operations. Here’s a brief guide to business processes management for operations leaders.

There are a multitude of Process and Workflow Management solutions available on the market. And – it goes without saying – not every tool is the built same, or created equal.

Here are three processes that insurtech operations teams need to automate today at a bare minimum in order to retain their customers and stay competitive in the marketplace.

Even prior to the onset of the Covid-19 pandemic, operations teams across industries were moving rapidly to digitize both internal and external operations processes. But only a minority of them have succeeded. What's holding them back?

Operations teams and their processes are central to the success (or failure) of insurtech companies. Here are the top tech trends insurtech operations teams need in order to stay competitive in 2021.

This 73-page eBook is a step-by-step guide for operations leaders seeking to implement reliable automation, win back time, resources, revenue, and ultimately, their piece of mind.

Whether you’re a fintech business leader, an IT engineer, or an operations manager in the middle, here’s an overview of automation options that might help you.

It’s in real-time operations management where fintech teams face the most exposure, and where 99% of the most costly mistakes happen.

If you’re reading this, then you probably already have (or will soon have) an operations problem. How to set up your business operations to meet rapid growth head-on, and build sustainable, scalable processes for the long-term future?

You’re probably understand the value of no-code operations automation. But how do you help others in your company to understand it too? Regardless of where you work, here’s how to start positioning automation at your company for the best chance of getting approval (and praise!).

The status quo of email-based process management is killing your organizational effectiveness. Here's how you can automate operations process management in 3 easy steps.

Everything you need to know about operations automation: what it is, when to use it, and how to get started.

Growth-stage businesses can't afford the failures and dragged-out timelines of traditional IT project management. Here's what you need to know in order to avoid that, and get real, fast return on your automation investments.

Regardless of which industry you’re in, here are five key processes that every operations team should automate, to save massive resources and get the biggest return on automation.

The operations team plays a crucial role in making sure that your organization’s most important processes run smoothly. Here are 5 ways process automation tools help can help to bring your operations to scale (without breaking!).

After two days of inspiration and introspection, we realized the most important business objective of them all: to stay connected with each other.

Whether you’re hitting your OKRs every time, 50% of the time, or almost never, you’ll notice a consistently positive, upward trajectory in your operational performance.

For business operations to succeed, it requires a very specific leadership profile, defined by a higher degree of adaptability, greater resilience to rapid change, and a do-it-yourself attitude when it comes to making critical improvements.

This everyday operations email is costing your business hundreds of dollars each time it's sent – and your operations organization is probably sending it a dozen times per week.

Apart from the massive headache, lack of productivity, and potential compliance risk, if you don’t have an integrated supplier onboarding process in place, you’re probably not getting the most out of your supplier relationships.

Every leader knows that effective process management is critical to the success of the business. And yet, somehow, it ends up at the bottom of the to-do list. And that’s costing you a lot more than you think.

No one would turn down buying (or renting) a drill if they needed to bore a hole. So why is it that in the corporate world, new digital tools are still met with such aversion? And are your business operations suffering as a result?

In spite of the myriad benefits of digital operations, the fact remains: business digitization is demonstrably hard. Last year, businesses spent $1.3 trillion dollars on digital transformation, and that number is expected to reach $2.3 trillion by 2023. Why does business digitization fail?

The SaaS market is flooded with tools and solutions offering to help companies with work and process management. But there are some major functional differences between these tools, which could be the difference between a good investment and a horrible one.

There are numerous examples of digitization in business today, as there have been for decades. But the process of business digitization is still widely misunderstood. And it's causing the vast majority of digital transformation initiatives to fail.

To appreciate the full impact of digitization on work and process management, it’s helpful to consider the actual meaning of work itself. How do we define “work” in business today, and how has work evolved to fit into a fully-digitized framework?