Use cases

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Financial Services
Complaints / Damages Handling

Standardize and automate customer support ops process for handling complaints and damages

Financial Services
Customer Service Operations (Financial Services)
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Financial Services
Mass communication (Market Events)

Send out mass communications to customers in batch with full automation and templated messaging

Financial Services
Customer Service Operations (Financial Services)
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Financial Services
Password / TAN / PUK Reset

Process password, TAN, and PUK reset requests in simplified way

Financial Services
Customer Service Operations (Financial Services)
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Financial Services
Card Replacement

Order and send out replacement credit and debit cards in a few clicks

Financial Services
Customer Service Operations (Financial Services)
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Retail & Ecommerce
Service and Warranty Management

Manage service and warranty requests to take the guess work out of customer support

Retail & Ecommerce
Retail Customer Service Operations
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Financial Services
Bankruptcy

Handle bankruptcy proceedings in a streamlined way, with checklists and automated data collection

Financial Services
Customer Service Operations (Financial Services)
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Compliance Automation
Expense Management

End-to-end submission and processing of business expenses

Compliance Automation
Compliance Operations (Financial Services)
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Retail & Ecommerce
Credit Voucher Management

Create and apply credit vouchers to customer orders and accounts in seconds

Retail & Ecommerce
Retail Customer Service Operations
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Customer Service Automation
Feedback Collection

Collect customer feedback with this survey process, using custom forms, email or SMS integration

Customer Service Automation
Retail & Ecommerce
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Customer Service Automation
GDPR Requests

Carry out GDPR requests and other customer privacy concerns end-to-end

Customer Service Automation
Compliance & Legal Operations
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