Next matter integration

Resolve complex tickets using Next Matter & Zendesk


With the Next Matter sidebar, your customer service team can trigger, manage, and track workflows to accelerate the resolution of complex escalations – without ever leaving Zendesk.

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“Automations and integrations from Next Matter help us to save valuable time and eliminate double work. It's seamless.”

Scalable, automated workflows that companies depend on – every single day

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“Really high potential for this sidebar to increase our operational effectiveness. An analyst can discuss with the customers while still monitoring their workflow.”
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Automatically resolve your most complex ticket escalations.

Make complex tickets simpler for everyone with Zendesk and Next Matter. Here’s how:

Enabling the launch of our new Visa card

Resolution workflows in Zendesk for complex customer enquiries.

  • 4M customers in 17 countries
  • The VISA card is in high demand, with long waitlists across Europe
  • Critical processes in a highly regulated market
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Next Matter & Zendesk – for all your complex CS workflows

30% of all customer service tickets are complex. Next Matter integrates directly with your Zendesk customer service solution, and allows you to build and automate workflows to handle complex tickets – from first contact to resolution. It's like autopilot for amazing customer experience.

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Integrate operations end-to-end – Use native integrations or API to connect all your systems, and drive it all from Next Matter.

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Operate better with automation –  Send data to and from systems, trigger processes based on system events, and eliminate countless hours of manual data-entry.


How to drive up customer loyalty using Next Matter & Zendesk

Design tailor-made CX 

Design workflows for complex tickets that customers love to use. Make it enjoyable with self-service portals, personalization, and custom integrations.

Never put complex on hold

Boost loyalty by empowering every agent to action complex tickets and provide immediate service and expert guidance, regardless of seniority.

Keep customers informed

Automate status update notifications for every step of the workflow, to delight customers with your transparency, and reduce follow-ups.

Resolve complex tickets faster (& securely)

Resolve customers’ complex issues faster and provide assurance that – as a GDPR and SOC2 type-2 compliant service provider – their data and information is protected. 

Got a complex customer service processes? Try Next Matter + Zendesk