Cards Against Complexity:
a CX Podcast
The podcast where we dive deep into the world of customer experience (CX) with a twist! Whether you're a seasoned CX expert or just starting out, join us for real conversations on complex service topics, and laugh a little along the way.
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Ep. 001 | Julian Hertzog |
“CX in a Hawaiian Shirt”
Julian Hertzog and Jan Hugenroth join us from the CXFestival campervan to discuss the road to better CX, AI’s role in CX, the “Human Touch”, Hawaiian shirts, hypothetical chatbot warfare, and more.
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"Seriously Swift Support" | Scott Tran | Cards Against Complexity | Ep 002
Scott and Jan discuss the evolution of Support Driven, an online community for customer support professionals. Scott tells the story of how the community started as a podcast and gradually grew to over 16,000 members.
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"The CX Crystal Ball" | Sabine Oberhausen | Cards Against Complexity | Ep 003
Sabine's now focused on simplifying customer journeys via technology. But for her the heart of CX still lies in those make-or-break moments when customers just want to talk to a real person.
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