Product Overview

Design workflows

Create custom workflows to replace manual service operations.

Assign people & teams

Delegation

Conditional assignment

External assignees

Assign task ownership to people and teams, your suppliers, partners, or customers.

Integrate your systems

No-code automations

REST API integrations

Messaging & Email Automation

Connect your tools, communications, databases, and custom apps right into Next Matter.

Drag & drop to make workflows

Visual builder

Conditional flow & nesting

Advanced decisions

Create workflows that capture every condition and unique requirement of your business processes – without coding.

Assign people & teams

Delegation

Conditional assignment

External assignees

Assign task ownership to people and teams, your suppliers, partners, or customers.

Integrate your systems

No-code automations

REST API integrations

Messaging & Email Automation

Connect your tools, communications, databases, and custom apps right into Next Matter.

Drag & drop to make workflows

Visual builder

Conditional flow & nesting

Advanced decisions

Create workflows that capture every condition and unique requirement of your business processes – without coding.

Run workflows

Implement clear & easy user flows that people love to follow.

Engage users

Portals & Dashboards

Public Forms

Mobile & tablet apps

Tap users to take action from anywhere with responsive apps, public forms, and custom portals.

Automate collaboration

Event-based triggers

Pre-filled data references

Email & messaging automation

Swap cluttered inboxes for automated messaging. Speed-up both internal & external collaboration.

Complete tasks

Native CRM apps

Dynamic forms

Custom notifications

Carry out complex work with ease and focus. Use native CRM apps to keep working where you work every day.

Engage users

Portals & Dashboards

Public Forms

Mobile & tablet apps

Tap users to take action from anywhere with responsive apps, public forms, and custom portals.

Automate collaboration

Event-based triggers

Pre-filled data references

Email & messaging automation

Swap cluttered inboxes for automated messaging. Speed-up both internal & external collaboration.

Complete tasks

Native CRM apps

Dynamic forms

Custom notifications

Carry out complex work with ease and focus. Use native CRM apps to keep working where you work every day.

Optimize workflows

Get more out of your operations and tackle challenges head-on.

Manage service operations

Table & stages view

Step deadlines

Conditional Approvals

Track progress, deadlines, SLAs and key metrics in a live dashboard. Spot escalations before they become problems.

Analyze performance

Team data

Workflow analytics

BI/ETL data integration

Benchmark operational performance with onboard analytics, or use custom BI/ETL data pipeline integration.

Report for compliance

Version control

Audit logs

Audit-ready export

Make any workflow compliance-ready. Report in real-time with timestamped audit logs and version controls.

Manage service operations

Table & stages view

Step deadlines

Conditional Approvals

Track progress, deadlines, SLAs and key metrics in a live dashboard. Spot escalations before they become problems.

Analyze performance

Team data

Workflow analytics

BI/ETL data integration

Benchmark operational performance with onboard analytics, or use custom BI/ETL data pipeline integration.

Report for compliance

Version control

Audit logs

Audit-ready export

Make any workflow compliance-ready. Report in real-time with timestamped audit logs and version controls.

Workflows for enterprise-scale

Next Matter has everything you need to scale service operations and maximize adoption.

Security

Our security and governance meets the highest international standards, including SOC2 Type II & GDPR.

Support

A dedicated advisor guides your team through planning & implementation, answers questions, and checks in every quarter.

Volume

Workflows run flawlessly at high volume. Unlimited workflows, steps, and guest users enable you to scale.

Reliability

Architecture you can rely on: extended data retention, backup across multiple zones, 24/7 on-call IT Ops & more.

Workflows & apps
for 100% service reliability

Design workflows

Assign people & teams

Integrate your systems

Drag & drop to make workflows

Assign people & teams

Integrate your systems

Drag & drop to make workflows

Run workflows

Engage users

Automate collaboration

Complete tasks

Engage users

Automate collaboration

Complete tasks

Optimize workflows

Manage service operations

Analyze performance

Report for compliance

Manage service operations

Analyze performance

Report for compliance

Workflows for enterprise-scale

Security

Support

Volume

Reliability

See how to orchestrate processes

Get operations strategy and automation hacks delivered to your inbox – every week!

Workflows & apps for 100% service reliability

Design workflows

Assign people & teams

Integrate your systems

Drag & drop to make workflows

Assign people & teams

Integrate your systems

Drag & drop to make workflows

Run workflows

Engage users

Automate collaboration

Complete tasks

Engage users

Automate collaboration

Complete tasks

Optimize workflows

Manage service operations

Analyze performance

Report for compliance

Manage service operations

Analyze performance

Report for compliance

Workflows for enterprise-scale

Security

Support

Volume

Reliability

See how to orchestrate processes

Get operations strategy and automation hacks delivered to your inbox – every week!

Workflows & apps
for 100% service reliability