In this episode of Cards Against Complexity, we chat with Georgia about the challenges and strategies in modern customer service and success. As a consultant for startups and tech companies, Georgia shares her approach to solving CX issues, even when resources are tight, and highlights how teams can navigate complexity without cutting corners.

Key Highlights:

• Start with the Basics: Georgia emphasizes the importance of understanding customer needs, mapping processes, and analyzing data before jumping into tools or solutions.
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• The Role of Community: Leveraging professional networks and shared knowledge can provide valuable perspectives and ideas when tackling common CX challenges.
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• AI as a Supporting Tool: While AI has potential, Georgia warns that it’s no magic fix—successful implementation depends on having solid processes in place first.