A Little Bit of Customer Service Karaoke
with Georgia Tsiamanta
In this episode of Cards Against Complexity, we chat with Georgia about the challenges and strategies in modern customer service and success.
Episode Summary:
In this episode of Cards Against Complexity, we chat with Georgia about the challenges and strategies in modern customer service and success. As a consultant for startups and tech companies, Georgia shares her approach to solving CX issues, even when resources are tight, and highlights how teams can navigate complexity without cutting corners.
Key Highlights:
- Start with the Basics: Georgia emphasizes the importance of understanding customer needs, mapping processes, and analyzing data before jumping into tools or solutions.
‍ - The Role of Community: Leveraging professional networks and shared knowledge can provide valuable perspectives and ideas when tackling common CX challenges.
‍ - AI as a Supporting Tool: While AI has potential, Georgia warns that it’s no magic fix—successful implementation depends on having solid processes in place first.
Explore More Episodes
Episode
01: Enterprise Service in the AI Era
–
Scaling Service Without Shortcuts
WITH
Adrian McDermott
Chief Technology Officer at Zendesk
Adrian outlines how enterprise customer service is being redefined through AI—moving from ticket handling to true resolution platforms.
Watch and listen →
Episode
17: Financial Services
–
Aligned Teams and Clean Data
WITH
Samuel Comerford
VP of Operations at Unzer
Sam emphasizes the growing importance of data skills. Understanding how to merge, interpret, and act on complex data sets—especially in post-merger environments—is critical.
Watch and listen →
