Trade Shows With Buzz

with Thomas Promny

In this episode of Cards Against Complexity, we’re joined by Thomas Promny, founder of Trailblazer Summits and the mastermind behind Service Summit.

Episode Summary:

In this episode of Cards Against Complexity, we’re joined by Thomas Promny, founder of Trailblazer Summits and the mastermind behind Service Summit. Thomas shares the story behind building modern trade shows and conferences in Germany for innovation and digital transformation.


Key Takeaways
:

• The Evolution of Service Summit: Learn how Thomas started Trailblazers in 2018 and grew it into a platform that connects industry leaders with technology providers, driving innovation in customer service.

• Creating a Service-Forward Event Space: From crafting a vibrant atmosphere to fostering meaningful networking, Thomas discusses what it takes to create events that feel like a mix of a business summit and an engaging social experience.

• Insights for Customer Service Leaders: Discover advice on digital solutions, process optimization, and building teams that drive transformative results in the customer service space.This episode is perfect for business leaders, customer experience professionals, and anyone passionate about the intersection of innovation, strategy, and technology.

This episode is perfect for business leaders, customer experience professionals, and anyone passionate about the intersection of innovation, strategy, and technology.

Explore More Episodes

Episode
25
–
Service as a Holistic Experience
WITH
Christian Roeb
Chief Executive at TOP SERVICE Germany

Drawing from tons of data and award-winning strategies, Christian shares practical insights for improving service and fostering customer satisfaction at every level of your organization.

Episode
23
–
Technologies of Being a Connoisseur
WITH
Torsten D. FrĂĽhling
Head of Customer Service at Hawesko

With a career spanning 35 years, Torsten shares insights on how technology and human expertise are shaping the future of customer experience in the wine retail sector.

Click to subscribe for new episodes!

Subscribe