In this episode of Cards Against Complexity, we’re joined by Thomas Promny, founder of Trailblazer Summits and the mastermind behind Service Summit.
Episode Summary:
In this episode of Cards Against Complexity, we’re joined by Thomas Promny, founder of Trailblazer Summits and the mastermind behind Service Summit. Thomas shares the story behind building modern trade shows and conferences in Germany for innovation and digital transformation.
Key Takeaways:
• The Evolution of Service Summit: Learn how Thomas started Trailblazers in 2018 and grew it into a platform that connects industry leaders with technology providers, driving innovation in customer service.
• Creating a Service-Forward Event Space: From crafting a vibrant atmosphere to fostering meaningful networking, Thomas discusses what it takes to create events that feel like a mix of a business summit and an engaging social experience.
• Insights for Customer Service Leaders: Discover advice on digital solutions, process optimization, and building teams that drive transformative results in the customer service space.This episode is perfect for business leaders, customer experience professionals, and anyone passionate about the intersection of innovation, strategy, and technology.
This episode is perfect for business leaders, customer experience professionals, and anyone passionate about the intersection of innovation, strategy, and technology.
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