Set a new standard for your service operations. Automate complex workflows, activate teams, and watch the results come in.
"Next Matter has saved our team many, precious minutes, and provides the oversight & audit trail that’s so crucial in the regulated sector."
Native app integrations let you trigger & track workflows without leaving your CRM or service platform.
Simplify work execution with responsive experiences – whether in a warehouse, at a desk, or on top of a wind turbine.
Foster greater autonomy for teams and customers using self-service portals that you can customize & brand your own.
Carry out reviews, approvals, and provide input in a single view.
Monitor team activity and automate escalations to stick to SLAs.
Keep an eye on capacity and re-delegate to avoid overloading.
Set up dedicated, no-code portals where teams can access employee services, launch workflows, and take action on their own.
It’s easily available for technicians and all our employees via QR code. It’s easy for them to use without training, because all the steps are in order.
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Our operations wouldn’t work anywhere near as effectively without it. Next Matter gives me the confidence that if something needs to be done, it will be.
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Next Matter helps our teams to carry out recurring processes safely and correctly without having to think about them.
Really high potential for this sidebar to increase our operational effectiveness. An analyst can discuss with the customers while still monitoring their workflow.
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