While your agents focus on delivering a smooth CX and EX, Next Matter orchestrates people and systems in the background with end-to-end workflows triggered by Agent Copilot, timely and compliantly.
"Our core service ops processes run on Next Matter, and coordination between HQ and field workers is now fully automated. This got rid of so much time wasted on chat.
"We couldn’t live without Next Matter - seriously! Super easy to use for everyone on the team after a short onboarding and easy to configure when we need changes."
“An agent just has to approve Agent Copilot’s suggestion and a Next Matter workflow starts: it notifies customers, requests verification documents, and performs all backend updates automatically.”
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“What starts as a simple customer request often turns into a regulated, multi-team workflow—Next Matter automates that from start to finish, right in Zendesk.”
“With Next Matter, our service team has a single base of operations for their tasks without having to switch systems.”
Trigger end-to-end flows in highly-regulated industries such as financial services, directly from Agent Copilot: collect documents, route to compliance, update systems, and notify customers all from inside Zendesk.
Connect your service employees to the people and systems they depend on to get the job done, even if you sell millions of retail products per year across multiple countries.
Enable a consistent and fast employee experience that doesn’t require chasing other teams’ inboxes or figuring out ownership for each task, with audit logs for enterprise-grade compliance.
Trade Republic enabled the launch of their Visa card (1M users in 5 months) with SOC2 compliance, anti-financial crime, and documentation workflows in Next Matter

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Swan used Next Matter to automate audit-ready KYC/KYB processes to onboard 70% of a portfolio including Carrefour and Factorial, reducing errors and fraud risk to 0%.
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“Half of your everyday support tickets can be resolved with just a few steps. The rest are complex, involving multiple teams, compliance, and data.That’s where Copilot + Next Matter comes in: suggested replies trigger real workflows that coordinate approvals, data collection, notifications, and handovers—all inside Zendesk..."
