In this episode, Jan hosts Ben Ellermann from Muuuh!, diving deep into the transformative power of AI in customer service and customer experience. Ben shares insights from his extensive experience in building customer-centric companies and leveraging conversational AI to enhance business outcomes.‍

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Key Highlights:

• AI's Role in Customer Experience: Ben explains how AI has evolved to automate processes previously thought impossible, offering real-world examples of AI-driven improvements in customer service, such as phonebots.

• Starting and Scaling with AI: Practical advice for organizations looking to implement AI, emphasizing the importance of starting small, choosing future-proof platforms, and embracing a long-term improvement journey.

• The Limits and Opportunities of AI: A discussion on the boundaries of current AI capabilities and how businesses can effectively integrate AI with human agents for complex customer interactions.Whether you’re exploring AI for your business or aiming to refine your customer service strategy, the most important thing is: Get startet! (And call Ben)
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In this episode, Jan hosts Ben Ellermann from Muuuh!, diving deep into the transformative power of AI in customer service and customer experience. Ben shares insights from his extensive experience in building customer-centric companies and leveraging conversational AI to enhance business outcomes.