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Turn the tables and amaze customers with a product return experience that keeps them coming back to your store.
Whether B2B or end consumers, no one likes to receive faulty or ill-fitting merchandise. But your customers will be shopping from you again in no time, provided your returns process is easy and convenient, with the following elements on autopilot:
Make return requests simple for your customers with digital forms that triage automatically once submitted
Notify the customer at every step of the process and orchestrate internal teams automatically
Process replacements, repairs, and refunds with inventory, shipping, and ERP integrations
Returns don't have to be stressful, and you can keep your customers coming back for more. With a highly-customizable workflow platform, it’s possible to capture the process fully, end-to-end, and remove the grunt work. Here’s how:
Capture return claims using external forms, and triage claim approvals and next steps using conditional actions and data references
Design custom forms for submitting return claims, accessible via weblink or QR Code
Triage inbound claims using conditional steps, and capture decisions and approvals digitally
Prescribe the correct action pathway for returns, repairs, replacements, and refunds
Communicate back and forth between the customer without writing an email.
Using no-code Email Steps or custom email automation via SendGrid, every outreach and follow-up with your customer is automated, templated, and logged.
Customize forms according to regulatory and company policy. Include any necessary information, file uploads, images, signatures – whatever you need to in order to process the return
Shipping partner integrations enable instant postage label creation
Using Shipping partner integrations (DHL, UPS, FedEx), automatically create mailing labels for your customer to return products to your warehouse or f
Once the label is created, send it off to your customer using a prefilled email template, full automation, and tracking.
Close the loop on a return by processing a refund or issuing a replacement product automatically.
Need to initiate a refund or a replacement? You can trigger without changing screens, using either your inventory system or ERP system integration.
As always, every step of the return process is securely documented and communicated back to the customer automatically.
Ready to level-up your customer support game for product returns? Choose how you'd like to get started below.
